仕事内容

IT Service Desk Operator

(Using English)

Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.

[Summary]

・ Handle a request call and / or email for the data center services which is related with the Event

Management, Incident Management, Problem Management, Request Fulfillment and Access

Management Management.

・ Support clients visiting the datacenter with the secure operation (ie Administration, Physical

security check, Escorting to workplace (s), Renting tools / equipment, etc.)

・ Support the datacenter security operation (ie keys handling, lock / unlock racks / devices, etc.)

・ Support bi-lingual communication on the datacenter Remote Hand services.

・ Address the escalations by implementing report requirements.

・ Documentations (ie Support log report, Asset / inventory report, etc.)

・ Periodical reporting operation (ie daily, weekly and monthly log data input and create a

report)

・ Provide periodical / routine patrol and / or monitor the status of equipment and facilities