IT Service Desk Operator
Working at a major data center which provides a wide variety of services to customers. You will be entrusted with front service handling requests related to Data Center operations from the IT department.
・ Handle a request call and / or email for the data center services which is related with the Event
Management, Incident Management, Problem Management, Request Fulfillment and Access
・ Support clients visiting the datacenter with the secure operation (ie Administration, Physical
security check, Escorting to workplace (s), Renting tools / equipment, etc.)
・ Support the datacenter security operation (ie keys handling, lock / unlock racks / devices, etc.)
・ Support bi-lingual communication on the datacenter Remote Hand services.
・ Address the escalations by implementing report requirements.
・ Documentations (ie Support log report, Asset / inventory report, etc.)
・ Periodical reporting operation (ie daily, weekly and monthly log data input and create a
・ Provide periodical / routine patrol and / or monitor the status of equipment and facilities
- 語学力 native english level
- 給与 monthly : 250,000 yen